Delivery & Returns

Everything you need to know about our worldwide shipping.

Shipping

UK Shipping Rates
Free UK shipping on all over £50
Tracked Second Class delivery
2-3 working days
Tracked Second Class delivery: £3.99
2-3 working days
Tracked First Class delivery: £5.99
1-2 working days
Special delivery: £7.99
Guaranteed Next Working Day – you must order and complete payment by 2pm
*Orders must be placed before 2pm between Monday to Thursday (Saturday Delivery not Guaranteed).
European Shipping Rates
Free EU shipping on all over £150
Airmail, Tracked & Signed Delivery: FREE
3-8 working days
Airmail, Tracked & Signed Delivery: £11.99
3-8 working days
*Orders must be placed before 2pm between Monday to Thursday (Saturday Delivery not Guaranteed).
**If an item is returned to us by your local customs office, we can provide a refund minus any postage costs we have incurred. If an item is seized by your local customs office, it will be your responsibility to resolve the issue.
International Shipping Rates
Free International shipping on all over £200
Airmail, Tracked & Signed Delivery: FREE
5-12 working days
Airmail, Tracked & Signed Delivery: £14.99
5-13 working days
*Orders must be placed before 2pm between Monday to Thursday (Saturday Delivery not Guaranteed).
**If an item is returned to us by your local customs office, we can provide a refund minus any postage costs we have incurred. If an item is seized by your local customs office, it will be your responsibility to resolve the issue.
Orders & Shipping
We try our best to accommodate your wishes and to be as flexible as possible. Please email us if you have any specific requirements on: info@honesthemp.co.uk
Working days are defined as Monday – Friday (excluding bank and public holidays). Any orders placed after 2pm on Friday will not be processed until Monday.
UK Express & International deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.
If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card telling you where it is. When placing your order online, you can specify a different delivery address to your payment address, if this is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified. 

Returns

How To Return Your Products

If you need to return or exchange an item, please email info@honesthemp.co.uk or use the contact form, stating your name, details, order number and reason for return.

All returns/exchanges will be made no later than 14 days from when your shipment is received.

All items purchased must be in original condition with original packaging.

The customer is responsible for all return shipping charges.

All returns will be refunded to the account used for payment.

No refund allowed for any product after 14 days.

Vape Simple reserves the right to modify these terms/policies.

You agree that you will regularly check and review these terms/policies to keep informed of any changes.

Faulty Items

Please send an email to info@honesthemp.co.uk immediately.

Maximum returned postage will only be refunded of the amount charged by Honest Hemp.

Incorrect Items
If you have been sent an incorrect item please contact us immediately stating ‘incorrect item’. Once we have received the incorrect item we will then arrange to get your correct order resent via next day delivery and will refund the postage.
Product Warranty

Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 12 months shelf life from when the product is dispatched.

You can send returned items to:

Honest Hemp / SVC LABS LTD
Unit 1, Gatwick Distribution Centre,
Whittle Way, Crawley
UK, RH10 9RW

Free UK Shipping

On all orders over £50.00

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